UK Tenders: Live Soft FM Contracts

Currently, 223 Ticket Vending Machines (TVM's) are installed on the Greater Manchester Metrolink Light Rail Network and enable customer ticket purchases in respect of both Metrolink (and multi-modal) travel products. Maintenance and Operational services for this estate of TVM's are provided by Scheidt and Bachmann Fare Collection Systems GMBH the original equipment manufacturer (OEM) of the TVM infrastructure supported by a back office and Payment Service Provider (PSP) service that is provided by the OEM supplier through (where applicable) an assortment of sub-contract arrangements. The secure compliant and resilient continued operation of the Metrolink Ticketing Vending Machines (TVM's) is of critical importance to TfGM, and requires robust operation and maintenance arrangements to be put in place to sustain the infrastructure during a period until the the end of April 2029 and potentially beyond during extension periods. This notice provides transparency around the reasons for this single source procurement of the Metrolink Ticket Vending Machine Operation and Maintenance Service Agreement. The Metrolink Ticket Vending Machine Operation and Maintenance Service shall include: • operation of a screen based user interface that will enable consumers to select ticketing products (in a number of different European languages) in respect of travel on the Greater Manchester Metrolink network and on other travel modes across Greater Manchester; • the facility to process consumer payments for the ticketing products that consumers have selected at a respective TVM including cash payments (in UK coinage and banknote currency) and Credit and Debit Card payments (processed as cardholder present Chip and PIN and contactless transactions); • a back-office service that will enable the processing of customer Credit and Debit Card payments in conjunction with TfGM's Merchant Acquirer service in accordance with card-scheme rules for cardholder present Chip and PIN and contactless transactions and compliance the payment Card Industries Data Security Standard (PCI DSS); • device management of the estate of TVM's to ensure that the infrastructure is operated to robust service levels of availability and incident management; and • cash collection services.

Published

3mo ago

TfGM is looking to establish a new contract for a single supplier to provide landscaping requirements across its estate. TfGM oversees facilities management at 60 sites throughout the 10 Councils of Greater Manchester. Its varied portfolio encompasses 22 bus stations, one railway station, 14 railway car parks, two logistics facilities and warehouses, the Leigh Guided Busway (LEGB), as well as multiple roundabouts. The Tenderer must be able to provide the services themselves or via a suitable subcontractor that they will manage and be responsible for during the contract term. The Tenderer shall provide all labour, materials, equipment, and supervision necessary to carry out the services described within this document. Works shall include, but are not limited to, grass cutting, shrub and hedge maintenance, weed control, hard surface cleansing, litter removal, arboriculture tasks, seasonal planting, and general landscape upkeep. All services must be delivered in compliance with relevant legislation, industry best practice, and agreed performance standards. This is a 3+1+1 year contract, leading to a potential 5 years contract duration.

Published

3mo ago

Transport for Greater Manchester (TfGM), is seeking to engage with the market to procure a suitably experienced and capable Security Service Provider to deliver a comprehensive range of services across the TfGM estate. The required disciplines include key holding, alarm response, opening and locking of premises, static and ad hoc manned guarding, and commissionaire services. Most of these services will be delivered on a call-off basis, with a primary focus on safeguarding TfGM staff, assets, and customers, and deterring anti-social behaviour and violence, in full compliance with the Private Security Industry Act 2001 (PSIA) and all relevant legislation. The Service Provider will be expected to provide high-calibre, appropriately licensed personnel, including trained commissionaires to support front-of-house operations at the head office outside of core hours, ensuring consistency and professionalism. Working under the direction of Facilities Operations Managers, the Service Provider will deliver services such as lone worker support, vacant property inspections, eviction support (including potential K9 requirements), and key holding. A proactive, collaborative approach is essential, with a clear emphasis on risk management, continuous improvement, and the consistent delivery of high-quality, compliant services aligned with defined performance standards. This engagement seeks to inform the market of the Authority's expectations, with detailed service requirements and performance measures to be set out within the full tender documentation.

Region

UKD3 - Greater Manchester